Job Details

Security Control Room Supervisor

Company: ISS Facility Services
Company: ISS Facility Services
£11.61 (per hour)
Job Title: Night Security Controller

Location: Stratford to Acton

ISS Security is looking for an experienced Security Controller, to provide a safe and secure environment to one of our customers in the Stratford area.

To manage all aspects of Tube Lines Limited London Control Room Operations across a portfolio of locations based in and around London in such a way as to meet and strive to exceed customer expectations whilst focussing on staff motivation, morale and performance.

We are offering:

A pay rate of £11.61 per hour
A working roster of 4 on, 3 off night shifts, an average of 48 hours per week
Contributory Pension
We are a National Living wage supporter
ISS app available to be used by all employees via any smart phone
Comprehensive training offered including E Learning modules
Annual Appraisal scheme which includes a Personal Development Plan with Career development opportunities

Key responsibilities

Be polite and courteous at all times
Ensure all customer complaints are captured, documented and satisfactorily resolved with detailed communication to all interested parties particularly the customer and the Operations manager.
Continuously liaise with the site based management staff to ensure security operations run in accordance with site rules and/or regulations.

Promote AI’s, Control Room policies and client contract compliance, providing support and guidance to ensure that a safe and secure working environment is maintained at all times.
Ensure delivery of a prompt and adequate response to incidents at customer’s premises in line with Company procedures and contractual requirements together with the compilation of post incident reports.
Ensure familiarity with and availability of all equipment required for the delivery of service especially in relation to CCTV systems, Access Control systems and personal protection equipment (PPE).
Ensure full understanding of escalation procedure for incidents through the CCTV and other support systems to meet obligations under the contract and/or legislation i.e. Health & Safety at work act, SIA approved contractor scheme etc.
Ensure familiarity of the In-Car CCTV system and related procedures to promote operational efficiency.
Take part in the ISS Security Duty roster as agreed with the Control Room Manager.
Ensure delivery of daily reports and compilation of post incident reports in the agreed timescale as agreed with the Control Room Manager.
Ensure familiarity and compliance of all relevant legislation i.e. Display Screen Equipment Act, Data Protection Act etc.
Collate and make available rosters for all Control Room staff at least one month in advance.
Liaise with the Control Room Manager on a day-to-day basis to discuss operational requirements.

Key Competencies

SIA Licence
Customer Focus
Excellent client liaison
Excellent communication skills
Microsoft Office
Operational knowledge of CCTV and Access Control Systems
Excellent man management
Experience of managing incidents and emergency situations
Disciplinary procedures

Sound knowledge of the Data Protection Act
Working under pressure
Good Team work
Process management, improvement & quality
Analysis and solutions seeking

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