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Regional Trainer (Customer Service)

Company: Guarding UK Ltd
Advertiser
Company: Guarding UK Ltd
Location:
Liverpool
Rate:
£28 K (per year)
Regional Trainer (Customer Service)

Through unwavering professionalism Guarding UK (GUK) gives businesses across the UK the resilience they need to emerge from any crisis or security challenge. From day-to-day security operations to long-term risk management strategy, GUK is at the forefront of protection management across multiple sectors for the ultimate business security solution.

GUK goes to great lengths to create a great place to work and values a “one team” approach. We’re always on the look out for people who can help us grow.

GUK has launched a new innovative Service Excellence Programme. This is an initiative which sees everyone throughout the whole company getting involved. We are investing in a dedicated training team. Delivering truly great service has never been so important to our customers and the role of our Trainers in this is essential.

Position: Regional Trainer
Location: Birmingham and North
Job Type: Full Time, 15 months Fixed Term Contract
Hours: 40 hours per week
Salary: circa £28k, plus car or car allowance

About the role:

If you would like to be a key driver in the success of our learning programme I would ask you to whole heartedly get behind it and apply today. We are looking for people who have a good understanding of the new apprenticeship standards, are experienced trainers, passionate about delivering learning and thrive on being instrumental to the development of others.

Our Trainers will manage their own caseload of around 50 learners within a designated region. The role is primarily to deliver the programme to set standards and visit learners regularly to support, coach and guide them through vocational training and assessment. GUK provided a 24/7 service so flexibility and adaptable to work out of normal hours to meet the needs of the learner is essential.

Responsibilities:

- Direct the delivery of enrolment and training of learners
- Assist in the development and review of training materials
- Set and monitor training targets that link on and off the job training
- Conduct regular participant reviews and keep accurate records including ILPs and ESFA documentation
- Prepare, agree & review assessment plans with each candidate against required standards

About you:

- Qualified Trainer / Coach - Level 3 TAQA or A1 / equivalent assessor qualification (this can be obtained within agreed timescales with GUK)
- Functional Skills in Maths, English & ICT at Level 2 or willing to work towards
- Completed relevant and recent CPD
- Good knowledge of current issues within the Customer Service & security area
- Excellent communication skills
- The flexibility to travel and stay away from home
- Competent user of IT and E-Portfolio experience
- Deliver timely completion rates for learners and to manage learner retention
- Ideally you will already be a successful Standards Trainer in Customer Service
- PTLLS would be advantageous
- IQA Award would be advantageous

You may have experience of the following: Learning and Development Coach, Customer Services Trainer, L&D, Trainer, Training Officer, L&D Advisor, Training Assessor, Contact Centre, Curriculum Development, Customer Services, L&D Consultant, Learning & Development, Training Advisor, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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