Regional Trainer (Customer Services)
Thorough unwavering professionalism Guarding UK gives businesses across the UK the resilience they need to emerge from any crisis or security challenge. Guarding UK is at the forefront of protection management across multiple sectors for the ultimate business security solution.
Position: Regional Trainer/ Programme Tutor
Location: Greater and Central London – required to working remotely from home and at Learner locations across London.
Job Type: Full-time, 15-month contract - may develop in to permanent role
Hours: 40 hours per week
Salary: circa £28k, plus expenses
About the role:
GUK goes to great lengths to create a great place to work and values a “one team” approach. We’re always on the lookout for people who can help us grow as a provider of excellent concierge and security services.
GUK is launching a new innovative Service Excellence Programme. This is an initiative which sees everyone throughout the whole company getting involved. We are investing in a dedicated training team. Delivering truly great service has never been so important to our customers and the role of our Trainers in this is essential. If you would like to be a key driver in the success of our learning programme we would ask you to whole heartedly get behind it and apply today. We are looking for people who have some understanding of the new apprenticeship standards, are experienced trainers, passionate about delivering learning and thrive on being instrumental to the development of others.
Our Trainers will manage their own caseload of around 50 learners within a designated region. The role is primarily to deliver the programme to set standards and visit learners regularly to support, coach and guide them through vocational training and assessment. GUK provided a 24/7 service so flexibility and adaptable to work out of normal hours to meet the needs of the learner is essential.
-Ideally you will already be a successful Standards Trainer in Customer Service
-Completed relevant and recent CPD
-Good knowledge of current issues within the Customer Service & security area
-Excellent communication skills
-The flexibility to travel and stay away from home
-Level 3 TAQA or A1/equivalent assessor qualification (this can be obtained within agreed timescales with GUK)
-IQA Award would be advantageous
-Functional Skills in Maths, English & ICT at Level 2 or willing to work towards
-PTLLS would be advantageous
You may have experience of the following: Learning and Development Coach, Customer Services Trainer, L&D, Trainer, Training Officer, L&D Advisor, Training Assessor, Contact Centre, Curriculum Development, Customer Services, L&D Consultant, Learning & Development, Training Advisor, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.