Job Details

Control Room Officer / Scheduler

Company: Regency Security Services (UK) Ltd
Company: Regency Security Services (UK) Ltd
Braintree Essex
£25 K (per year) + Full time positions
Control Room Officer / Scheduler X 3
Regency Security – Braintree, Essex

The Regency Security Group is a dynamic and forward thinking company who prides itself on the quality of its staff and the service they provide. The company is an approved Contractor through the SIA and is placed within the top 5% of all security providers which benchmarks high quality within the industry.

Benefits of working with Regency Security
· Permanent positions
· Excellent salary
· Auto enrolment pension scheme
· Child Care Voucher Scheme in operatives who want to be a part of something new and exciting and to work as part of our new team in a ever growing department. All applicants must be flexible to work in a shift pattern covering 24 hours including working days, nights and weekends. These positions are full time.

Hours: Average 48 + hours per week. 12 hours shifts working days, nights and weekends.
Salary: £25k per annum.

These roles consist of the following duties:
Use and maintenance of Logosoft time and attendance software.
Communicating with all clients and employees in a professional, courteous manner and to clearly record all details taken.
Ensuring all data entry is completed correctly in line with instructions and process..
To continuously update records and client requirement information.
To handle received alarms in line with company procedures.
Liaise with other emergency services as appropriate
Create and maintain incident reports electronically
Manage staff rostering & welfare monitoring systems
Key management and Data protection
Deployment of Mobile Patrol Officers to attend incidents in a timely manner

Ensure the Control Room operation meets industry and professional standards at all times.
Skills required
Excellent communication skills.
Strong organisational skills.
Front Line SIA licence essential and preferably an additional CCTV licence for future changes.
Experience of Logosoft is essential for these positions.

Applicants must be able to provide a full 5 year checkable work history and have the relevant right to work in the UK.

Due to the large number of applicants that we expect to receive, if you have not been contacted within 14 days of your application please assume that you have been unsuccessful.


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