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Rostering Clerk West London (RC/ENIGMA)

Job type: Permanent, Full time

Location: West London


Recruiter: Enigma Security Solutions Ltd

Sector: Corporate Security

Job description

Position: Rostering Clerk


Hours: Monday – Friday, 09h00 – 17h30. Some out-of-hours’ work, as/when required.

Location: Hounslow

Salary: £30k

Job Description

  • Reporting to the Senior Operations Team, the Rostering Clerk will inter lia: 
  • Roster duties against contracted hours using rostering system (Timegate) across the sites 
  • Schedule any unallocated duties as a result of planned absence i.e. holiday 
  • Inform officers of their duties via email/phone 
  • Manage any urgent/adhoc requests and arrange security cover as required 
  • Manage a “blowout/emergency” situation by contacting relevant officers and arranging relief staff to cover 
  • Carrying out arbitration daily 
  • Ensuring all hours are inputted and on the system by month end for Payroll processing, including timesheets 
  • Assisting with any pay/client queries in relation to rostered hours 
  • Setting up new sites on Timegate and inputting contracted hours/rosters 
  • Any other duty as detailed. 

Person Specification

Excellent command of English, both verbal and written;

Organised with excellent attention to detail;

Proficient IT skills, including Outlook;

An ability to act calmly and make decisions in difficult/crisis situations;

Flexible and able to work outside of standard contracted hours to cover blowouts, assist with operational matters/emergencies, liaise with Control, as/when required;

Experience of working in a control room/scheduling environment preferable;

Experience of using rostering systems such as Timegate and Logosoft preferable;

Lives within good proximity of West London


Paid Holiday Entitlement


Pension Contribution

Job Type: Full-time

Salary: £30,000.00 /year

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