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Support Officer (4764/EASTLONDON/SEC)

Job type: Permanent, Full time

Location: London, London

9.25 and mileage

Recruiter: TC Facilities Management Ltd

Sector: Corporate Security

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Job description

Role: SUPPORT OFFICER

Reports to: Team Leader/ Operations Manager

Location: Site based

Objective: Providing 24 hour security services which includes working days, nights, weekends to cover gaps, holidays and extra cover requirements. Responding to incidents and emergencies as directed by Control.

Responsibilities

• Arrive on site or start of Assignment duty on time, book on correctly and make required check calls.

• Utilise the relevant security systems, tools, equipment to deliver innovation and the highest standards.

• To understand the needs of our customer, respond accordingly and take appropriate action.

• Report and escalate incidents in a timely, accurate and appropriate manner to the Control Room/ Operations Manager/ Team Leader/ Customer and Emergency Services as appropriate for serious incidents.

• Respond to all emergencies and alarms situations (fire, flood, burglary, theft, bomb threat, building evacuation), responding proactively in accordance with agreed procedures.

• Support customer site procedures, in particular Health and safety and Fire evacuation procedures.

• Liaise with internal customer contacts in a professional manner.

• Liaise with external authorities / emergencies services in a professional manner.

• Offer solutions to any security related incident in order to reduce potential risks.

• Share best practices with other Officers to improve the performance of the Security Team.

• Report any inappropriate or concerning activity within the Security Team to Control/ Operations Manager.

• Complete all relevant administration, reports, data input and analysis.

• Support the customer to ensure contractors do not compromise site security or create any risks.

• Communicate courteously with internal and external customers, building positive relationships.

• Respond to and investigate issues and queries in a sensitive and professional manner.

• Complete information gathering and evidence retrieval in a confidential and professional manner.

• Monitoring and effective use of site Access Control systems.

• Monitoring and effective use of site Keys/ Key Registers/ Safes.

• Monitoring and effective use of site Intruder Alarm systems

• Monitoring and effective use of site CCTV systems.

• Complete patrols to identify security risks across the entire site. This includes all windows, doors, stairs, access points, barriers, external areas, goods inwards, car parks, offices and secured areas.

• Conduct security checks and searches (people/ premises/vehicles) in accordance with agreed procedures and take preventative actions as required.

• Identify potential commercial risks/Industrial espionage/ threats to our Customers reputation and brand.

• Use any local, national and international data intelligence in order to identify potential crime, risk or terrorism.

• Identify potential explosive devices and follow procedures to safeguard people and assets.

• Identify potential intruders and request them to leave site in a safe manner or contact the police if there is evidence of a crime, as per Assignment Instructions and Risk Assessment.

• Deter potentially threatening situations through risk assessment, resolving conflict and diffusing the threat.

• To greet incoming visitors and ensure that all necessary security and signing measures are followed.

• Manage car park pedestrian safety and vehicle security and flow, as required by the customer.

• Be the appointed First Aid Representative and deliver First Aid (only in accordance with First Aid Training).

• Complete any relevant value added duties agreed with the Customer.

Do NOT leave a duty assignment/ site during a live shift, until such time as another Officer has arrived to take over and has been fully appraised of all duties/ incidents/ occurrences, unless it has been specifically authorised by Control or an Operations Manager. In the event of another Officer failing to arrive at the designated time to take over a shift the Control Room is to be informed immediately.

Skills & Requirements

• Relevant valid SIA license

• Excellent Customer Service.

• Punctual, reliable, trustworthy.

• Ability to stay calm under pressure and manage emergencies.

• Strong command of the English language with excellent communication skills.

• Literate, numerate with strong writing and reporting skills.

• Basic computer/ IT skills.

• Ability to operate alarm/ CCTV/ Security electronic systems.

• Ability to analyse data and reports and make informed decisions.

• Good understanding of the SIA and relevant legislation (Criminal, Data Protection, Human Rights)

• First Aid At Work Certificate (if applicable)

• Full UK clean driving license (if applicable)

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